Volume 3 Issue 3 March 2016

Volume 3 Issue 3

What is a complaint; what are people looking for when they make a complaint; and what should you do when a patient makes a complaint?

These are questions addressed by former clinician and established author, Michael R. Young, in the cover story of this issue of BDJ Team.

All dental professionals are advised to include handling complaints among their CPD topics, to be prepared for any eventuality in the dental practice.

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