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Claire Bennett, practice management consultant on the BDA Practice Support Team, discusses the Equality Act 2010 and takes a journey through a dental practice from the perspective of a disabled person.
The Children's Dental Health Survey 2013 revealed that in England, Wales and Northern Ireland only one in four 12 year-olds have no fear of the dentist. This statistic tells its own tale, but above all highlights the need to improve the child's experience when visiting a dental practice.
Medical emergencies can occur in the dental practice. The posters ‘Medical Emergencies in the Dental Practice’ and ‘Emergency Drugs in the Dental Practice’ have been designed to help dental professionals to respond effectively and safely to a medical emergency. These posters, endorsed by the British Dental Association (BDA), are included with this article. Further copies can be downloaded from: https://www.walsallhealthcare.nhs.uk/medical-education.aspx.
Anne-Marie Saxton, 35, is a practice manager and treatment coordinator in Nottingham, and also her practice's oral health educator and referral coordinator. Anne-Marie has a 5-year-old daughter called Freya.
Karen Suarez, 47, is a dental practice manager, extended duties nurse OHE, an assessor for the BDA, an examiner for NEBDN, a Specialist Advisor for the CQC, and an Accredited School Governor. She is married with two daughters and lives in London.
Lisa Bainham, President of the Association of Dental Administrators and Managers (ADAM), considers the current concerns of dental practice managers, and how the role of the dental practice manager has evolved over the years.
Many experienced dental nurses feel undervalued and demoralised. Dental nurse Cary Cray-Webb suggests that dental practice owners could improve their staff recruitment – and retention – by providing more training opportunities.