Healthcare Conferences UK have two virtual workshops coming up in May: Employment Law and HR Update on 7 May and Complaints Resolution and Mediation on 9 May.

The Employment Law and HR Update highly interactive online workshop will provide you with a complete guide to recent changes in HR and employment law, as well as anticipating future changes on the horizon.

This one-day masterclass has been designed to give leaders with the responsibility for HR and staff management a comprehensive update to help you ensure your HR practice remains efficient, up to date and compliant. The course is perfect for anyone involved in HR management, designed to ensure that you are up to date with current law and best practice.

You'll come away understanding your legal obligations in these complex areas, ready to make any necessary changes to your policies and procedures. You will also be prepared for any forthcoming changes to guidance and legislation for 2024.

Visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/employment-law-hr-update or or email frida@hc-uk.org.uk.

The Complaints Resolution & Mediation online course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams and customer support teams and managers.

A highly interactive and effective workshop to improve confidence and consistency in handling complaints. A simple model to facilitate effective responses will be demonstrated, and delegates will have the opportunity to practise the use of the unique AERO approach.

With complaint volumes increasing, and individual complaints rising in term of conflict and emotional impact, early resolution and de-escalation are key objectives within healthcare complaints. Mediation is a highly effective alternative dispute resolution approach, and the skills deployed by mediators provide useful tools for diffusing complaint situations arising at the point of delivery/interaction. Developing the skills and confidence to explore perspective, seek to understand the root and true cause of the patient's concerns (the complaint ‘iceberg') and introducing resolution techniques empowers teams to increase the chances of achieving a resolution with less detrimental impact on their own and the healthcare team's wellbeing. Mediation techniques also produce a clearer understanding of the complaint and why the situation escalated. For more information visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/complaints-resolution-and-mediation or email kerry@hc-uk.org.uk.

BDJ readers can obtain a 20% discount on the cost of a course by using the code hcuk20bdj.