On 17 May, Philips announced it will be moving its online store for dental professional customers to a new in-house e-commerce platform. The company hopes the convenient access to its portal will help practices manage, optimise and grow their business. Customers will be able to navigate through their Philips account and look at details from purchase right the way through every stage to post purchase. They will also be able to benefit from exclusive promotions and access to marketing materials, but also gain from a more streamlined approach with order management tools, returns management, account management and invoicing.

Beside the personalised customer dashboard which will help practices review stock availability, track recent orders, download marketing content and view their financial information, a dedicated customer support hotline will remain available to help with any questions customers might have, either by phone or via a web form. Account data will migrate to the new platform without customers having to do anything.

For any questions or queries, customers are advised to contact the Philips customer care team on 0800 0567 222 option 1, or via dental.sales.support@philips.com.