Quality Assurance is by definition, a programme for the systematic evaluation of various aspects of a project, service, or facility to ensure that standards of quality are being met. But what does this actually mean for your practice?
This article will outline why a process of evaluation matters for you, your team, and patients. This process can only be achieved through good teamwork and efficient practice systems, with the aim of improving the patient experience. As with most things in a dental practice, these aspects must work hand in hand to ensure success. When we talk of systems, we normally look to the raft of policies required to maintain compliance and safety. As well as this, staff need to feel confident in the content of these policies, their existence and implementation in practical terms and all the procedures created surrounding them. The policies and procedures required for compliance form the basis upon which the systems in the practice are structured and organised. With your systems as a solid foundation, your team should feel able to deliver the most exceptional level of care across the practice. A clear understanding of these policies, open communication, and ongoing professional development around them will encourage your team to feel empowered to work towards the goals of the practice.
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