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The changing nature of patient complaints

BDJ In Practice volume 33, pages 14–18 (2020)Cite this article

  • Are the ways in which complaints are handled changing?

  • Who is most likely to face a complaint?

  • Consider effective ways to manage different types and forms of complaints

Are the ways in which complaints are handled changing?

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  1. BDJ In Practice, 64 Wimpole Street, W1G 8YS, London, UK

    David Westgarth

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  1. David Westgarth
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Correspondence to David Westgarth.

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Westgarth, D. The changing nature of patient complaints. BDJ In Pract 33, 14–18 (2020). https://doi.org/10.1038/s41404-020-0338-3

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