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Keeping up with patient expectations

BDJ In Practice volume 33, pages 23–25 (2020)Cite this article

  • What research tells us about changing consumer and employee expectation of business

  • What the data also tells us about the business benefits of CSR

  • How to take the first steps towards meeting the CSR challenge.

What research tells us about changing consumer and employee expectation of business

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References

  1. Deloitte. The Deloitte Global Millennial Survey 2019. Available online at: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/millennialsurvey.html (Accessed January 2020).

  2. Gallup. How millennials want to work and live. Available online at: https://www.gallup.com/workplace/238073/millennials-work-live.aspx (Accessed January 2020).

  3. Cone. Cone Communications Millennial CSR Study 2015. Available online at: https://www.conecomm.com/research-blog/2015-cone-communications-millennial-csr-study (Accessed January 2020).

  4. Kiser C Y, Bliss R, Jordan S and Rochlin S. Project ROI Report: Defining the Competitive and Financial Advantages of Corporate Responsibility and Sustainability. Whitepaper available online at: https://www.issuelab.org/resource/project-roi-report-defining-the-competitive-and-financial-advantages-of-corporate-responsibility-and-sustainability.html (Accessed January 2020).

  5. Neilsen. The Evolution of the Sustainability Mindset. Available online at: https://www.nielsen.com/us/en/insights/report/2018/the-education-of-the-sustainable-mindset/ (Accessed January 2020).

  6. Neilsen. The Sustainability Imperative. New Insights on Consumer Expectations. Available online at: https://www.nielsen.com/wp-content/uploads/sites/3/2019/04/global-sustainability-report-oct-2015.pdf (Accessed January 2020).

  7. Imperative. 2019 Workforce Purpose Index. Available online at: https://www.imperative.com/2019wpi (Accessed January 2020).

  8. Forrester. Customer Experiences Drives Revenue Growth, 2016. Available online at: https://go.forrester.com/blogs/16-06-21-customer_experience_drives_revenue_growth_2016/ (Accessed January 2020).

  9. Cone. 2015 Cone Communications/Ebiquity Global CSR Study. Available online at: https://www.conecomm.com/research-blog/2015-cone-communications-ebiquity-global-csr-study (Accessed January 2020).

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Authors and Affiliations

  1. The CSR Coach, Romsey, UK

    Mark Topley

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  1. Mark Topley
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Correspondence to Mark Topley.

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Topley, M. Keeping up with patient expectations. BDJ In Pract 33, 23–25 (2020). https://doi.org/10.1038/s41404-020-0298-7

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