Sir, I write in reference to CRB and C. Zane's letter concerning post offices (BDJ 2011; 210: 3). I duly took all my information (October) to Colchester Crown Post Office and a very efficiently run place it was with a doorman asking my purpose and inviting me to a seat when my number should be called for the appropriate section. All very painless. However, I asked the clerk how many she had done; 'about ten' was the reply. She had a great wad of notes and no training. I was not surprised when I received my forms back from CQC saying they were filled in incorrectly (by the clerk) and they would have to be resubmitted. I still have not received the appropriate certificate. You are supposed to be able to track its progress online, but who has the inclination when we are pursued by red tape from every direction!