An independent website is enabling patients to post their experiences about their dentist, with the aim of helping the dental community to improve care, attract new patients and meet commissioning standards.

The new service from http://iWantGreatCare.org, the healthcare review website which first launched its service to review doctors last year, provides both patients and professionals with the information to make improvements to the patient experience and thereby attract more patients.

Visitors to the site are now able to rate their dentist using a series of measurements known to relate to better healthcare outcomes, including trust, listen, recommend, cleanliness, efficiency, politeness and respect. These criteria are what dental patients value the most, and what guide their choice when looking for a new dentist.

Dentists and dental practices are now able to use the real-time and continuous patient feedback gathered on the website free of charge to make focused decisions on how to best improve their services to meet the needs of the public and to attract more patients. It can also prove a vital tool in terms of the move towards a quality commissioning framework, which focuses on improving patient experience, increasing access and meeting local needs and increasing preventative dentistry.

Reader response number 51