A new total patient call system has been launched by healthcare messaging solutions company iPlato, in partnership with Biomni Voice, a provider of automated telephone voice messaging and reminder services.
The new integrated solution means that patients can be automatically contacted by either landline or mobile phone to significantly reduce Did Not Attend (DNA) rates for dental appointments.
Biomni Voice messaging service works by allowing appointment reminder messages to be created and converted to natural sounding speech or by selecting a pre-recorded message using real voice.
The voice service prompts the call recipient to respond immediately via their telephone keypad. All calls and responses are logged and reported to enable appropriate action to be taken when needed. The service will also retry at pre-determined intervals and detect answer machines or voicemail. Visit www.iplato.net for further information.
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Total patient contact solution. Vital 4, 45 (2007). https://doi.org/10.1038/vital567
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DOI: https://doi.org/10.1038/vital567
