Any suggestions for a polite retort to a patient when they tell their 5-year-old daughter 'we've come to see if the dentist is going to put you to sleep or if he's going to rip your tooth out while you scream'. After 19 years as a dental nurse/oral health educator/receptionist promoting positive dental experience I despair.
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Henry, A. Lost for words. Vital 1, 5 (2003). https://doi.org/10.1038/sj.vital.vital006
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DOI: https://doi.org/10.1038/sj.vital.vital006