According to the Dental Defence Union (DDU), the most common reason for complaints among dental patients is dissatisfaction about treatment. The other most common reasons are:
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Failed/delayed diagnosis, most often of dental decay
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Communication/rudeness
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Fees/charges
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Adverse incident during treatment
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Adverse reaction.
The most common treatments with which patients were dissatisfied, in a study of 415 complaints, were the fitting of a crown (35 cases), fillings (30 cases), ill-fitting or broken dentures (22 cases), root canal work (17 cases) and orthodontic treatment (13 cases).
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Why do dental patients complain?. Br Dent J 215, 386 (2013). https://doi.org/10.1038/sj.bdj.2013.1014
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DOI: https://doi.org/10.1038/sj.bdj.2013.1014