'Can I say who's calling?' is a common response when calling many businesses. Such questions could soon be answered automatically with Software of Excellence's Exact CTI module.

CTI, or Computer Telephony Integration has several features, but the most exciting for a dental practice is call recognition. As the phone rings in the practice, the computer reads the incoming telephone number and uses this to identify the patient's record.

Your staff can see who is calling and key information about the caller; for example the balance of their account, treatment plans, outstanding and failed appointment history and notes about previous conversations. So now you can greet your patients by name and know exactly how to deal with them. Practices can also benefit from the call reporting function. Both inbound and outbound calls can be audited and tracked.

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