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Referral patterns and the referral system for oral surgery care. Part 1:General dental practitioner referral patterns by P. Coulthard, I. Kazakou, R. Koron, and H. V. Worthington Br Dent J 2000; 188: 142–145

Comment

Coulthard et al. have produced an interesting and relevant report on current delivery of specialist oral and maxillofacial surgery services. In essence, the researchers undertook a postal survey of 400 general dental practitioners in the Greater Manchester area to determine the reasons that they referred patients to a specialist oral and maxillofacial surgery service. The authors managed to achieve an 84% response rate, which is very commendable for this type of survey.

The key reasons for referring patients were that the practitioners felt the surgery was likely to be difficult or that it was required for a patient having a complex medical history. The respondents were only given a choice of six possible reasons for referral. It would have been better to allow a free text response and then classify the responses. It is regrettable that a referral to enable a diagnostic decision was not included (for example, whether to remove a particular third molar). It was also interesting that general dental practitioners with some oral surgery exposure (as hospital trainees, for example) better provided more oral surgery within their practices and referred more cases suggesting that a greater proportion of their patients were perceived as requiring oral surgery. This might be interpreted in two ways: the practitioners may either have identified additional disease which they then treated or they may have treated a larger number of disease-free cases on a prophylactic basis.

In terms of which specialist centre the practitioner referred their patients to, the decision was made on the basis of an efficient service (for example, short waiting times) and personal trust in the specialist. These key factors should provide interesting food for thought to colleagues considering setting up a specialist referral service.

The message of this paper is clear: general practitioners value specialist oral surgery services because they are able to help the management of complex cases and they select the particular service that they choose to use on the basis of 'old fashioned' values such as trust and service. As we move towards more community-based oral surgery services, with a vibrant practice led sector as well as traditional centres, it will be those units that can deliver on these fronts that will deservedly prosper.