Name: Maureen Chaseley

Age: 52

Town: Tunbridge Wells

Loves: Family get-togethers, dancing, cooking, history.

Hates: Rudeness, gardening.

Hobbies: Dancing, reading, going to church, holidays abroad.

What is your job? I am the dental advisor for AXA PPP healthcare. I review claims to see if they are eligible for benefit against the policy. This can mean talking to oral maxillofacial specialists about the patient's treatment plan; on other days I am explaining dental terms to the phone contact team so they can speak to the customers; then the next day I am researching a new treatment which has just come onto the market to see if it is clinically proven.

How did you get your job? I started working for AXA nine years ago in the phone contact centre but being a dental nurse prior to joining the company I always ended up with the dental calls. I then applied for a vacancy in the clinical centre with the medical staff and took up the position of dental advisor.

How did you end up working in dentistry? I originally wanted to be a nurse when I was at school and I met a friend who had left school to become a dental nurse and hated it. When she was talking about the job and what it involved I thought I would like to do that. I applied for the same job and 30 years later I am still working in dentistry.

What do you enjoy most about your job? The variety. Some days I'm doing a presentation to trainees on all things dental and the next I am talking to an Oral Max about complex oral cancers.

What is the most challenging part of your job? Explaining to a specialist that I am not challenging his or her clinical judgement, just querying the treatment plan so I can check eligibility against the patient's insurance policy.

If you weren't working in dentistry, what would you be doing? I would be a tour guide. There are so many castles and places of interest in Kent. I would love to share my enthusiasm for history with others.

Would you recommend a career in dentistry? Definitely. There is so much variety and diversity nowadays in dentistry. It's not just washing up dirty instruments.

What three things could you not live without? My family and friends, a good book and my necklace collection (I am the accessory queen!)

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