If you are interested in personal development and would like to go on a course to help you in your job or to improve your job prospects, there are lots of places you can go to. Here is a list of courses run by various companies for Practice Managers and Receptionists. It is not comprehensive and only includes courses that are in the UK, specifically related to dentistry. Some are workshops and lessons, other are distance and e-learning.

As either a Practice Manager or a Receptionist, other skills such as people management and customer services are valuable, and courses at your local further education college will cover them. Have a look in your local yellow pages under 'Further Education'. The British Dental Practice Managers Association suggest looking for courses in Management and the NEBS Management Certificate.

Denplan Training Courses Tel 0800 328 3223 www.denplan.net The People Management Business The Receptionist

Dental Health Education Centre PO Box 121, Aylesbury, Buckinghamshire HP22 5ZG Tel 0870 264 1562 www.dhec.co.uk •BTEC in Practice Management •BTEC Higher National Diploma in Dental Practice Management •BTEC in Dental Reception

Dental Resource Company Osprey House, Primett Road, Stevenage, HERTS SG1 3EE Tel 01438 727206 www.dental-resource.co.uk •BTEC Higher Professional Diploma in Dental Practice Management •BTEC Professional Certificate in Dental Practice Management •Foundation qualification for practice managers •BTEC Advanced Award in Dental Reception

The Management School Fourways, Holywell Lake, Wellington, Somerset TA21 0EH Tel 01823 672622 www.themanagementschool.co.uk •Diploma in Professional Practice Management

Radcliffe Medical Press 18 Marcham Road, Abingdon OXON OX14 1AA 01235 528820 www.radcliffe-oxford.com •Dental Receptionist Programme

smile-on.com The Lightwell, 12–16 Laystall Street, Clerkenwell, London EC1R 4PF Tel 020 7843 6850 www.smile-on.com •BTEC Higher Award in Dental Practice Management •BTEC Advanced Award in Dental Reception

smilespecialist.co.uk Smile Specialist Centre 9/11 Station Rd, Haworth, Keighley, West Yorkshire BD22 8NL Tel 01535 644005 www.smilespecialist.co.uk •Practice Manager's Course

UMD Professional Ltd Sutton Business Centre, Restmor Way, Hackbridge Road, Wallington, Surrey SM6 7AH Tel 020 8255 2073 www.umdprofessional.co.uk •Introduction to Dental Practice Management •Dental Business Management Programme •Marketing and Communication for Receptionists