A. Ballard, G. Barnby, S. Goss (eds). Practice Doctor Ltd price £99.00; pp 219 www.practicedoctor.co.uk

Practice doctor is a unique practice support package containing a manual and a CD, specifically developed to help dentists and their teams to cope with the evolving complex operating environment within dental practice. This text primarily focuses on the patient, the team and practice management. Practice doctor has produced a practice manual for over ten years, updating it as legislation and regulations change. This latest edition has been re-written in a new format, which is deemed to be more 'user friendly'. It uses dental terminology and standards and it is anticipated that it will help establish, maintain or develop a successful dental practice.

In my opinion, this manual gives principals and practice managers the theoretical and practical knowledge needed to manage their dental practice. It is aimed at anyone who has responsibility for overseeing the administration of a dental practice and seeks to bridge the gap between where you are now and where you want to be in the future.

'Part one: patients in the practice' is subdivided into: the journey of patient care, consultation and treatment, continuing patient care. Basic topics are discussed including the importance of good customer service. It states that training in practice complaints procedure is imperative and emphasises the importance of working hard to give the patient a satisfactory outcome. Key points are summarised succinctly at the end of the chapter and sources for further information are provided. Further sections discuss communication skills, treatment planning and define the role of the practice co-ordinator. Information is clearly provided with bullet points.

In 'part two: the practice team', the necessary steps involved in recruiting a practice member are discussed. The induction process is explained in a step-by-step manner. Training and development of the practice team is reinforced with suggestions including the introduction of a staff bonus scheme.

In 'part three: practice management', some issues relevant to monitoring the cash flow of the practice are addressed. Sections are devoted to key performance indicators, stock control and dealing with self-employed associates. The final section of the manual is devoted to health and safety at work and good medical practice. Supplementary documents can be adapted and personalised for individual practice use. Appendices and audit forms are presented on a CD.

In conclusion, this manual is a useful adjunct to successful practice management.