UltraVox Call Processor can be installed to upgrade and integrate with almost any legacy telephone system providing an improved telephone experience for patients.

This can avoid situations where a caller wishing to speak to a dental practice would normally be connected immediately, but sheer volume of calls means they are kept waiting. As the caller continually hears ringing their assumption is the receptionist is not bothering to answer the phone, causing frustration and an inaccurate perception of the real level of service being provided.

The UltraVox answers and processes incoming telephone calls by providing callers with a means to talk directly with the relevant service they require. For example, those wishing to cancel an appointment or wishing to speak to the pharmacy can be routed to the correct contact.

The automated message-taking facility can be used for those wishing to register with the practice or cancel an appointment and frees up valuable minutes for the operators at peak times. UltraVox can also be programmed to operate 24 hours a day and can be economically purchased or rented.

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