Following the introduction of the new NHS contract, calls to the Kodak Dental Systems' help desk in the first week of April rocketed to nearly 3,700 – up from an average of 1,200 a week. Prior to the new contract taking effect, Kodak Dental Systems distributed upgrades to R4 and its legacy programmes to enable as many customers as possible to be ready for the new UDA and patient fee structure.

The huge increase in calls reflects a range of concerns connected with the new contract, from customers seeking to upgrade to a compatible programme to those looking for advice on how to exploit the many new features in the latest version of R4, which supports all the changes in practice administration required by the new contract. Kodak Dental Systems has worked tirelessly to try and ensure that all dental practices, no matter which practice management system they use, have access to a programme that can deal with the new contract. Kodak R4 dental fees and UDA management software has been specially written to provide a 'keep you going' solution to assist those practices who find themselves without compatible new NHS contract software.

For more information call Kodak Dental Systems on 0800 169 9692 or visit www.kodak.co.uk.

Reader response number 62