The GDC has launched a scheme to handle customer complaints about the standard of administration and other services provided by it. The Council claims that the scheme aims to resolve any complaints received simply, quickly and fairly.

The service will focus on any complaints received about the services provided, about the Council and the standard of administration, but it will not handle complaints about decisions based on GDC guidelines or policy.

There are complaints managers for the different areas of the Council's work. These area's are the chief executive's office, education, finance, hearings, professional standards and registration. The GDC complaints manager concerned will reply within five working days, according to Council wide procedures.