3.6  Summary

Regardless of whether you are writing an e-mail, a memo, or a job application, remember that your written communication must represent your abilities and character well. Using an appropriate tone is essential: Consider your language carefully so you do not come across as arrogant, overconfident, or too demanding. In virtually all correspondence, focus on being concise and accurate. Present your key points early in e-mails and letters, and format your résumé so that key points stand out from the rest of your text.

Before you send an e-mail, memo, or letter, ask yourself: Who will read this document, and what tone is appropriate given your relationship with the reader? Have you been respectful and polite, even when you must describe a problem or decline a job offer? Have you included enough information for your reader to understand the context of your message? These questions ensure that your written communication helps you build and maintain a professional relationship with your colleagues.