Working Student – Desktop Support (2 positions available)

Working Student – Desktop Support (2 positions available)

European Molecular Biology Laboratory (EMBL)

Heidelberg, Germany

About the team/job

Are you passionate about IT and are looking to work in a large-scale, high-performance IT setting using the latest IT technologies? Are you looking for new challenges working with intercultural diversity? EMBL is a world leader in molecular biology research and we seek enthusiastic students to join us in supporting its groundbreaking research.

Our team maintains and develops the state-of-the-art IT infrastructure for the laboratory and is responsible for providing high quality IT support to the users at EMBL Heidelberg.

Your role

  • Providing excellent desktop computing support to our users. The current environment consists of 1500+ computers and mobile devices including support for MacOS, Windows, Linux and limited support for mobile operating systems

  • Providing effective troubleshooting for desktop and mobile device software, hardware and network related issues

  • Providing a knowledgeable, friendly and reliable IT helpdesk to our users

  • Tracking and documenting of support requests to assure a high quality of service and end user satisfaction

  • Identifying areas to improve IT support processes

The successful candidate will join the IT Services Desktop Support team and will report to the Desktop Support Manager.

You have

  • A current student status at university or university of applied sciences, Bachelor degree, preferably in computer science, physics, mathematical, technical or science field of study

  • Good or very good skills in Operating systems (Windows, MacOS, Linux)

  • Fluency in English

  • Good communication skills and are self-reliant

You might also have

Previous work experience is a plus.

Why join us

  • You’ll have the opportunity to work in a fast-growing big data environment

  • We offer a flexible and friendly, international working environment fostering creativity

  • EMBL is an inclusive, equal opportunity employer with family friendly working environment and strongly committed to achieving gender balance

  • You will be part of one of the world’s highest ranked scientific research organizations

What else do I need to know

We are Europe’s flagship research organisation for the life sciences – an intergovernmental organisation with more than 80 independent research groups covering the spectrum of molecular biology. We are an international, innovative and interdisciplinary organisation – its 1600 employees, from many nations, operate across five sites near Heidelberg, Hamburg, Grenoble, Rome and Cambridge.

Our mission is to perform basic research in molecular biology; to offer vital services to scientists in the member states; to train scientists, students and visitors at all levels; to develop new instruments and methods in the life sciences and actively engage in technology transfer activities, and to integrate European life science research.

This is a project related opportunity with a flexible working arrangement, ideal for students. 

Please apply via recruiter’s website.

Quote Reference: embl-HD01505