Skip to main content

Thank you for visiting nature.com. You are using a browser version with limited support for CSS. To obtain the best experience, we recommend you use a more up to date browser (or turn off compatibility mode in Internet Explorer). In the meantime, to ensure continued support, we are displaying the site without styles and JavaScript.

  • Comment
  • Published:

Defining responsible use of AI chatbots in social care for older adults

AI chatbots have an unprecedented capacity to respond to tasks in a human-like manner. Although they have the potential to enhance social care, they also pose risks to wellbeing and human rights. It is therefore important to define the responsible use of generative AI in social care for older people, which recognizes the distinct features of social care provision.

This is a preview of subscription content, access via your institution

Access options

Buy this article

Prices may be subject to local taxes which are calculated during checkout

References

  1. Department of Health & Social Care. Evidence Review for Adult Social Care Reform (Department of Health & Social Care, 2021).

  2. Loveys, K. et al. Lancet Healthy Longev. 3, e286–e297 (2022).

    Article  PubMed  PubMed Central  Google Scholar 

  3. C, A. & Carter, R. Large language models and intelligence analysis. CETaS, https://cetas.turing.ac.uk/publications/large-language-models-and-intelligence-analysis (2023).

  4. Marr, B. The difference between generative AI and traditional AI: an easy explanation for anyone. Forbes (24 July 2023).

  5. Cosco, T. ChatGPT: a game-changer for personalized mental health care for older adults? The Oxford Institute of Population Ageing, https://www.ageing.ox.ac.uk/blog/ChatGPT-A-Game-changer-for-Personalized-Mental-Health-Care-for-Older-Adults (2023).

  6. Kidd, C. & Birhane, A. Science 380, 1222–1223 (2023).

    Article  CAS  PubMed  Google Scholar 

  7. Open AI. Terms of use. openai.com, https://openai.com/policies/terms-of-use (2023).

  8. The Health Foundation. Person-centred Care Made Simple (The Health Foundation, 2016).

  9. World Health Organization. Global Report on Ageism (World Health Organization, 2021)

  10. Chu, C. H. et al. Gerontologist 62, 947–955 (2022).

    Article  PubMed  PubMed Central  Google Scholar 

  11. Mökander, J. et al. AI Ethics https://doi.org/10.1007/s43681-023-00289-2 (2023).

    Article  PubMed  Google Scholar 

  12. Confederation of European Data Protection Organisations. Generative AI: The Data Protection Implications (CEDPO, 2023)

  13. Burnes, D. et al. Am. J. Public Health 107, 1295 (2017).

    Article  Google Scholar 

  14. Gabriel, I. & Ghazavi, V. in Oxford Handbook of Digital Ethics (ed. Véliz, C.) 336–355 (Oxford Univ. Press, 2022)

  15. Schmidgall, S. et al. Preprint at https://arxiv.org/pdf/2402.08113.pdf (2024)

Download references

Acknowledgements

The author acknowledges the UKRI as a funder of the author’s work on generative AI in social care and specifically for family caregivers (Grant reference: ES/Y007794/1). The author acknowledges J. Tasioulas for helpfully commenting on early versions of this paper.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Caroline Emmer De Albuquerque Green.

Ethics declarations

Competing interests

The author declares no competing interests.

Peer review

Peer review information

Nature Aging thanks Frederic Reamer and Peter Abadir for their contribution to the peer review of this work.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Emmer De Albuquerque Green, C. Defining responsible use of AI chatbots in social care for older adults. Nat Aging 4, 745–747 (2024). https://doi.org/10.1038/s43587-024-00636-w

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1038/s43587-024-00636-w

Search

Quick links

Nature Briefing

Sign up for the Nature Briefing newsletter — what matters in science, free to your inbox daily.

Get the most important science stories of the day, free in your inbox. Sign up for Nature Briefing