Table 2 Satisfaction rate and 4qPSQ responses at the follow-up telephone consultation.

From: When technological innovations do not reach consensus: the case of tele-consultation of andrological patients

Overall response rate 57 (93.4)
Telephone consultation mean time (minutes) (±SD) 7 (±3.2)
4qPSQ
 Q1. How do you feel after this telephone consultation?
   Disappointed 8 (14.1)
   Neutral 30 (52.6)
   Reassured 11 (19.3)
   Satisfied 8 (14.1)
Q2. How satisfied are you with this service?
  Not 18 (31.6)
  Somewhat 20 (35.1)
  Very 19 (33.3)
Q3. How would you rate your overall experience with this telephone consultation?
  Very poor 10 (17.6)
  Poor 15 (26.3)
  Neutral 10 (17.6)
  Good 22 (38.5)
  Outstanding – (–)
Q4. How likely is it that you would recommend this service to a friend?
  1
  2 12 (21.1)
  3 12 (21.1)
  4 10 (17.5)
  5 8 (14.1)
  6
  7 6 (10.5)
  8 5 (8.7)
  9 2 (3.5)
  10 2 (3.5)