Abstract
Objective:
The aim of this study is to show the efficacy of the Program to Enhance Relational and Communication Skills–Neonatal Intensive Care Unit (PERCS-NICU).
Study Design:
In this study, 74 practitioners attended workshops and completed baseline, post-training and follow-up questionnaires.
Result:
On yes/no questions, 93 to 100% reported improved preparation, communication skills and confidence post-training and follow-up. A total of 94 and 83% improved their ability to establish relationships, and 76 and 83% reported reduced anxiety post-training and follow-up, respectively. On Likert items, 59 and 64% improved preparation, 45 and 60% improved communication skills and confidence, 25 and 53% decreased anxiety and 16 and 32% improved relationships post-training and follow-up, respectively. Qualitative themes included integrating new communication and relational abilities, honoring the family perspective, appreciating interdisciplinary collaboration, personal/human connection and valuing the learning. In total, 93% applied skills learned, three-quarters transformed practice and 100% recommended PERCS-NICU.
Conclusion:
After PERCS-NICU, clinicians improved preparation, communication and relational abilities, confidence and reduced anxiety when holding difficult neonatal conversations.
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Acknowledgements
We thank Erin Ward, MEd for her insight and gifted teaching. We are grateful to our talented actors who render their characters so genuinely and provide feedback with such care. We thank Allyson Wall, BA for her superb organization and professionalism and Kristina Fancy, BA for her editorial suggestions. We are indebted to our workshop participants for their willingness to share their learning experiences, vulnerabilities and discoveries. This study is dedicated to the memory of David Todres, MD, our beloved colleague, who will be long remembered for his inspired teaching and wisdom. This work was financially supported by the Argosy Foundation and the Department of Newborn Medicine, Children's Hospital Boston.
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Meyer, E., Brodsky, D., Hansen, A. et al. An interdisciplinary, family-focused approach to relational learning in neonatal intensive care. J Perinatol 31, 212–219 (2011). https://doi.org/10.1038/jp.2010.109
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DOI: https://doi.org/10.1038/jp.2010.109
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