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Nature 402, 846 (23 December 1999) | doi:10.1038/47154
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NSF under fire in survey of customer satisfaction
Paul Smaglik
Officials at the US National Science Foundation (NSF) are smarting at the results of a survey released last week that places it near the bottom of a list of government services ranked according to customer satisfaction.Of 28 other participating programmes, only the Internal Revenue Service and the Occupational Safety & Health Administration came lower.
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